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    CRM – Al Futtaim Group (8 pages)

    Learning Outcomes being assessed:
    1.    List the fundamentals of developing a customer strategy.
    2.    Explain the customer lifecycle management and lifetime value.
    3.    Effectively use CRM technology (Microsoft CRM).

    The selected Organization
    Company Name: Al Futtaim Group
    Link: https://www.alfuttaim.com

    The project should cover the following:
    Introduction
    Introduction to the topic and sub-topics: Strong introduction of topics key question(s), terms.

    Question 1:
    List the fundamentals of developing a customer strategy from The selected organization.
    Make sure developing a customer strategy.
    Make sure to mention the organization study objectives and hypotheses

    Question 2:
    Explain the customer lifecycle management and lifetime value. You can support your information from chapters and e-text book
    Make sure to cover the customer lifecycle management and lifetime value.
    Make sure to mention clear justification and data collection

    Question 3:
    Effectively use CRM technology that fits with the organization. Describe the software package.
    Make sure to mention Effectively use of CRM technology
    Make sure to mention examples 5 data analysis

    Question 4:
    Analyze the key components of CRM and explains how it is integrated within an organization. Which one do you believe is suitable with the organization?
    Make sure to mention key components of  CRM
    Make sure to mention how it is integrated within an organization and finding

    Conclusion
    Strong review of key conclusions. Strong integration with area of research. Insightful discussion of impact of the researched material on topic.

    Recommendation
        Clear and strong recommendation

    Make sure to reflect the below on the research paper:
        Titles and subtitles: Each part needs to have a Title and Subtitles.
        References should be APA style

    The Project should be Based on what was covered during CRM course as well as the e-book.
    eBook name:
        Kumar, V., & Reinartz, W. (2018). Customer Relationship Management (3rd Edition). Springer Nature.

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