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    Chapter 11 – 12

    Answer each of the following questions:

    1. Describe the balanced scorecard and dashboard reporting.

    2. Explain what is most important in long-term financial success.

    3. Describe the critical drivers of financial performance.

    4 .Discuss the importance and types of performance measures.

    5. List AND DISCUSS the major non-hospital and non-physician sectors of the healthcare industry.

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